Rider Policy

Enjoying your trip with us

Rules and Regulations

ADA PRO, is authorized to render service in the transportation of passengers between, Los Angeles International Airport (LAX), Long Beach Airport (LGB), John Wayne International Airport (SNA), Los Angeles Harbor (LAH), and Long Beach Harbor (LBH) to and from any point or place in the counties of Los Angeles, Orange, Riverside, San Bernardino, and Ventura County. TCP #0038540- B. We are subject to the authority of the California Public Utilities Commission to change and/or modify routes at any time.

All our rides are exclusively door-to-door.

From and to Airports
To the Airports – This applies to all Airports

ADA PRO highly recommends booking at least 24 hours in advance to ensure accommodations.

You can always call for last-minute reservations, we will try to accommodate your ride, but we do not guarantee it.

For domestic pick-up flights, we highly recommend 3 hours, and for international flights 4 hours before your departure.

You will be assigned a scheduled pick-up time. The driver will have a 15-minute window time just in case of any inconvenience.

ADA PRO is authorized to drop you off at the departure area of your Airline Terminal but we are always subject to Airport Authorities.

From the Airports

Los Angeles International Airport and Long Beach Airport (LGB)

We are tracking your flight. Ten minutes after your flight has landed you will receive a call or text guiding you to where the pick-up will be, if for any reason you didn’t get the call or text, claim your luggage first, then call us at (310) 633 4731.

ADA PRO is authorized to pick you up at the arrival area of your Airline Terminal but we are always subject to the Airport’s authorities, depending on the Airport Traffic it will take the driver 10-30 minutes to get to your location.

Most Airports don’t allow any company vehicles to line up at the curb; however, your driver will be only minutes away.

Please provide accurate information (phone number, email, and flight information), so we can offer the best service.

John Wayne Airport (SNA)

At John Wayne Airport (SNA) ADA PRO is authorized to pick you up at The Ground Transportation Center, located at the arrival (lower) level across the street between Terminals A and B.

However, as soon as your flight lands, you will receive a call or text to guide you on how to get to The Ground Transportation Center for your pick-up.

Please provide accurate information (phone number, email, and flight information), so we can offer you the best service.

On-Time Guarantee

In ADA PRO we guarantee “On time Pickups” to the airport. ADA PRO, does give itself a fifteen (15) minute period of grace beyond the scheduled pick-up time of the passenger, due to traffic delays or any other inconvenience, Pick-ups must be booked in advance, We highly recommend booking your ride 24 hours to ensure accommodation.

Pick-ups at the airport do not qualify for the “On-Time Guarantee”.

Waiting Time to the Airports

The fares provided herein include five (5) minutes of waiting time for passenger loading after the vehicle has arrived at the time scheduled or the actual time the vehicle arrives (whichever is later).

Waiting Time from the Airports

A. We guarantee your pick-up even if your flight is delayed.

B. For domestic flights, the fares provided herein include 1 hr and 30 minutes waiting time for passenger loading after the flight has arrived, if the customer does not show up, the reservation will be set to a “No-Show”, and no refund will be eligible.

C. For international flights, the fares provided herein include 2 hours of waiting time for passenger loading after the flight has arrived. if the customer does not show up, the reservation will be set to a “No-Show”, and no refund will be eligible.

Cancellation Policy

We understand that circumstances may change your travel plans. Please keep in mind that there is a credit card processing fee charged to us for all transactions whether or not the reservation gets canceled.

A. Customers who cancel more than 12 hours before the Pick-up time will be charged a non-refundable processing fee of $15 per reservation/leg to cover the credit card processing cost.

B. Customers who cancel less than 12 hours before the Pick-up time will be charged the full amount of the Total Fare.

C. In cases where your reservation is set to a “No-Show”, no refund will be eligible.

Due COVID-19 crisis, eligible refunds could temporarily take up to 3-5 days to process upon cancellation.

Application of Fares

All our rides are Exclusives, door to door, non-stop.
Our fares and charges are covering the full rides. It Does Not matter if there are one or nine passengers including their luggage.
Our fares are calculated by miles. Full-Size Van, the first twelve miles cost one hundred and fifteen US dollars, after twelve miles each mile costs 2.5 US dollars. Minivan, the first eight miles cost eighty US dollars and after eight miles each mile costs $2 dollars until your final destination.


The customer is responsible for providing accurate information at the time of booking. When he/she provides information for travel, the customer agrees that the information will be accurate. ADA Pro is not responsible for mistakes made by customers while using the Service, confirmation emails are provided at the time of booking to allow customers to review details of their reservation in advance of the reservation.

Except as a responsibility that may be imposed by law, ADA Pro will not be responsible for delays caused by accidents, breakdowns, road detours, weather or traffic conditions, and/or any unforeseen conditions beyond the control of ADA Pro. At all times, the liability of ADA Pro shall not exceed the cost of the fare paid by the passenger.

ADA Pro will not guarantee to arrive or depart from any point at a specific time, but it will try to maintain the departure times as close as possible to those arranged in the reservation and arrival times at least one-half an hour prior to the passenger’s flight time. In the event that a flight is missed due to the carrier’s negligence, the carrier will reimburse the passenger the actual cost of changing their flight, up to Two Hundred Fifty Dollars ($250).

Objectionable Persons

ADA Pro reserves the right to refuse to transport persons under the influence of liquor or drugs or those who are incapable of taking care of themselves, or those whose conduct is such that, or likely to be such that, to make them objectionable to other passengers or prospective passengers.

The above paragraph does not, nor is it intended to apply to persons that are ill and accompanied by an attendant or nurse, nor to the person who is handicapped or disabled, that is ambulatory, but may need assistance in boarding or seating themselves on the Carrier’s vehicle.


All baggage must be accompanied by a fare-paying passenger.

All baggage must be claimed immediately upon the passenger leaving the ADA Pro vehicle.

All baggage transported must be of durable material and quality to withstand the handling, piling, or stacking incidental to its transportation.

All baggage must be equipped with a handle, securely locked or otherwise fastened or tied with rope, heavy cord, or straps sufficiently strong to withstand the weight of its contents.

Large crates and/or trunks will not be accepted as baggage and will not be transported.

Wheelchairs, walkers, crutches, and any other medical aid sufficiently small to be transported in the ADA Pro vehicle will be accepted as baggage.

Pets will be accepted only on the lap of the passenger and only when being transported in an airline-approved pet carrier. ADA Pro is a pet-friendly company.

Baggage Limitations

Size: No single piece of baggage will be accepted if its overall dimension exceeds sixty-two (62) inches.
Weight: No single piece of baggage or property weighing in excess of sixty (60) pounds will be accepted for transportation.

Quantity: The capacity of the luggage for a regular Van with 1-9 passengers is Nine (9) regular-size luggage, and the capacity of the luggage for an ADA Van – Access Services 1 wheelchair + 5 passengers is seven (6) regular-size luggage.

Baggage Liability

ADA Pro will not be liable for lost carry-on baggage since such baggage is never removed from the passenger’s possession, and is retained in the passenger compartment in which the passenger is seated. A passenger’s carry-on baggage remains, at all times, the responsibility of the passenger.

In the event the ADA Pro is negligent in the handling of a passenger’s baggage, the loss or damage for which ADA Pro is liable shall be computed on the basis of the value of the baggage at the time and place of transport, in which case the maximum baggage liability is limited to $100.00 per bag. ADA Pro assumes no responsibility for fragile or perishable articles.

Filing of Claims

As a condition precedent to recovery, claims must be filed in writing with ADA Pro within three (3) business days after such baggage becomes lost, and one (1) calendar day after the baggage becomes damaged, computed from the date of transport.

Legal suit for damages may be instituted against the Carrier only within a period not to exceed one (1) year and one (1) day from the date when notice, in writing, has been given by the Carrier, disallowing the claim, or part thereof, specific to the notice.

Carrier shall have full benefits of insurance that may have been affected upon or on account of the baggage which has been lost or damaged, insofar as this shall not void the policies or the contracts of insurance.

Found Articles or Baggage

In the event a passenger leaves baggage or an article on the ADA Pro vehicle, said property shall be available to be claimed during regular business hours or by appointment after regular business hours, at Carrier’s offices at 2115 Grant Ave Redondo Beach CA 90278 Phone Number: (310) 633 4731

ADA Pro shall not be responsible for returning property to the passenger. However, upon request, ADA Pro will ship or mail the passenger on a Collect-on-Delivery basis. Items left over thirty (30) days at Carrier’s facility will be considered abandoned and become the property of the Carrier. ADA Pro shall make every reasonable effort to contact the owner of the property and to facilitate the recovery of said property to its owner.

Consumer Complaints

Carrier shall respond within fifteen (15) days to any written complaint concerning transportation service provided or arranged by the Carrier. Carrier shall, within fifteen (15) days, respond to the Cal P.U.C. staff inquiries regarding complaints and provide copies of any requested correspondence and records. The PUC address is as follows:

Transportation Consumer Complaint Unit
Public Utilities Commission

505 Van Ness Avenue, Second Floor
San Francisco, CA 94102
Telephone: 800.366.4782