Rules and Regulations

ADA PRO, is authorized to render service in the transportation of passengers between, Los Angeles International Airport (LAX), Long Beach Airport (LGB), John Wayne International Airport (SNA), Los Angeles Harbor (LAH) and Long Beach Harbor (LBH) to and from any point or place in the counties of Los Angeles, Orange, Riverside, San Bernardino, and Ventura County. TCP #0038540-B. We are subject to the authority of the California Public Utilities Commission to change and/or modify routes at any time.

All our rides are exclusives door to door.

● From and to Airports

To the Airports

Applies to all Airports

ADA PRO highly recommends booking at least 24 hours in advance to ensure accommodations.

You can always call for last minute reservations, we will try to accommodate your ride, but we do not guarantee it.

Domestic pick up flights, we highly recommend 3 hours and for international flights 4 hours before your departure.

You will be assigned a scheduled pick up time. The driver will have a 15 minute window time just in case of any inconvenience.

ADA PRO is authorized to drop you off at the departure area of your Airline Terminal but we are always subject to Airport Authorities.

From the Airports

Los Angeles International Airport and Long Beach Airport (LGB)

We are tracking your flight. Ten minutes after your flight has landed you will receive a call or text guiding you where the pick up will be, if by any reason you didn’t get the call or text, claim your luggage first, then call us at (310) 633 4731.

ADA PRO is authorized to pick you up at the arrival area of your Airline Terminal but we are always subject to the Airports authorities, depending on the Airport Traffic it will take the driver 10-30 minutes to get your location.

Most Airports don’t allow any company vehicles to line up at the curb; however, your driver will be only minutes away.

Please provide accurate information (phone number, email, and flight information), so we can offer the best service.

John Wayne Airport (SNA)

At John Wayne Airport (SNA) ADA PRO is authorized to pick you up at The Ground Transportation Center, located at the arrival (lower) level across the street between Terminals 4 and 5.

However, as soon as your flight lands, you will receive a call or text to guide you on how to get to The Ground Transportation Center for your pick up.

Please provide accurate information (phone number, email, and flight information), so we can offer you the best service.

● On Time Guarantee

a. In ADA PRO we guarantee “On time Pickups” to the airport. ADA PRO, does give itself a fifteen (15) minute period of grace beyond the scheduled pick-up time of the passenger, due to traffic delays or any other inconvenience, Pick-ups must be booked in advance, We highly recommend to book your ride 24 hours to ensure accommodation.

b. Pick-ups at the airport do not qualify for the “On-Time Guarantee”. If your flight arrives early, you have to wait until your scheduled pick up time. If your flight is delayed we will reschedule your pick up and the driver will be there for you.

● Waiting Time to the Airports

a. The fares provided herein include five (5) minutes waiting time for passenger loading after the vehicle has arrived at the time scheduled or the actual time the vehicle arrives (whichever is later).

● Waiting Time from the Airports

     a. We guarantee your pick up even if your flight is delayed.

     B. For domestic flights, the fares provided herein include 1 hr and 30 minutes waiting time for passenger loading after the flight has arrived, if the customer does not show up, the reservation will be set to a “No-Show”, and no refund will be eligible.

      C. For international flights, the fares provided herein include 2 hours waiting time for passenger loading after the flight has arrived. if the customer does not show up, the reservation will be set to a “No-Show”, and no refund will be eligible.

● Cancellation Policy

We understand that circumstances may change your travel plans. Please keep in mind that there is a credit card processing fee charged to us for all transactions whether or not the reservation gets canceled.

a.- Customers who cancel more than 12 hours from the Pick-up time will be charged a non-refundable processing fee of $25 per reservation/leg to cover the credit card processing cost.

b.- Customers who cancel less than 12 hours from the Pick-up time will be charged the full amount of the Total Fare.

c.- In cases where your reservation is set to a "No-Show", no refund will be eligible.

a. Due COVID-19 crisis, eligible refunds could temporarily take up to 3-5 days to process upon cancellation.

● Application of Fares

a. All our rides are Exclusives, door to door, non-stop.

b. Our fares and charges are covering the full rides. It Does Not matter if there is one or nine passengers including their luggage.

c. Our fares are calculated by miles. Full Size Van, first twelve miles costs one hundred and fifteen US dollars, after twelve miles each mile costs $2.5 US dollars. Regular Van, first twelve miles costs one hundred and fifteen US dollars, after twelve miles each mile costs $2 US dollars Minivan, first eight miles costs eighty US dollars and after eight miles each mile costs $2 dollars until your final destination.

● Liability

a. Customer is responsible for providing accurate information at time of booking. When he/she provides information for travel, the customer agrees that the information will be accurate. ADA Pro is not responsible for mistakes made by customers while using the Service, confirmation emails are provided at the time of booking to allow customers to review details of their reservation in advance of the reservation.

b. Except as a responsibility which may be imposed by law, ADA Pro will not be responsible for delays caused by accidents, breakdowns, road detours, weather or traffic conditions and/or any unforeseen conditions beyond the control of ADA Pro.

c. ADA Pro will not guarantee to arrive or depart from any point at a specific time, but it will try to maintain the departure times as close as possible to those arranged in reservation..

● Objectionable Persons

a. ADA Pro reserves the right to refuse to transport persons under the influence of liquor or drugs or those who are incapable of taking care of themselves, or those whose conduct is such that, or likely to be such that, to make them objectionable to other passengers or prospective passengers.

b. The above paragraph does not, nor is it intended to apply to persons that are ill and accompanied by an attendant or nurse, nor to the person who is handicapped or disabled, that is ambulatory, but may need assistance in boarding or seating themselves on the Carrier’s vehicle.

● Baggage

a. All baggage must be accompanied by a fare-paying passenger.

b. All baggage must be claimed immediately upon the passenger leaving the ADA Pro vehicle.

c. All baggage transported must be of durable material and quality to withstand the handling, piling or stacking incidental to its transportation.

d. All baggage must be equipped with a handle, securely locked or otherwise fastened or tied with rope, heavy cord, or straps sufficiently strong to withstand the weight of its contents.

a. Large crates and/or trunks will not be accepted as baggage and will not be transported.

b. Wheelchairs, walkers, crutches and any other medical aid sufficiently small to be transported in the ADA Pro vehicle will be accepted as baggage.

c. Pets will be accepted only on the lap of the passenger and only when being transported in an airline approved pet carrier. ADA Pro is a pet friendly company.

● Baggage Limitations

a. Size: No single piece of baggage will be accepted if it’s overall dimension exceeds sixty two (62) inches.

b. Weight: No single piece of baggage or property weighing in excess of sixty (60) pounds will be accepted for transportation

c. Quantity: The capacity of the luggage for a regular Van 1-9 passenger is Nine (9) regular size luggage, the capacity of the luggage for an ADA Van - Access Services 1 wheelchair + 5 passengers is seven (6) regular size luggage.

● Baggage Liability

a. ADA Pro will not be liable for lost carry-on baggage since such baggage is never removed from the passenger’s possession, and is retained in the passenger compartment in which the passenger is seated. A passenger’s carry-on baggage remains, at all times, the responsibility of the passenger.

b. In the event the ADA Pro is negligent in the handling of a passenger’s baggage, the loss or damage for which ADA Pro is liable shall be computed on the basis of the value of the baggage at the time and place of transport, in which case the maximum baggage liability is limited to $100.00 per bag. ADA Pro assumes no responsibility for fragile or perishable articles.

● Filing of Claims

a. As a condition precedent to recovery, claims must be filed in writing with ADA Pro within three (3) business days after such baggage becomes lost, and one (1) calendar days after the baggage becomes damaged, computed from the date of transport.

b. Legal suit for damages may be instituted against the Carrier only within a period not to exceed one (1) year and one (1) day from the date when notice, in writing, has been given by the Carrier, disallowing the claim, or part thereof, specific to the notice.

c. Carrier shall have full benefits of insurance that may have been affected upon or on account of the baggage which has been lost or damaged, insofar as this shall not void the policies or the contracts of insurance.

● Found Articles or Baggage

a. In the event a passenger leaves baggage or an article on the ADA Pro vehicle, said property shall be available to be claimed during regular business hours or by appointment after regular business hours, at Carrier’s offices at 2115 Grant Ave Redondo Beach CA 90278 Phone Number: (310) 633 4731

b. ADA Pro shall not be responsible for returning property to the passenger. However, upon request, ADA Pro will ship or mail the passenger on Collect-on-Delivery basis. Items left over thirty (30) days at Carrier’s facility will be considered abandoned and become the property of the Carrier. ADA Pro shall make every reasonable effort to contact the owner of the property and to facilitate the recovery of said property to its owner.

● Consumer Complaints

a. Carrier shall respond within fifteen (15) days to any written complaint concerning transportation service provided or arranged by the Carrier. Carrier shall, within fifteen (15) days, respond to the Cal P.U.C. staff inquiries regarding complaints and provide copies of any requested correspondence and records. The PUC address is as follows: Transportation consumer Complaint Unit

Public Utilities Commission

505 Van Ness Avenue, Second Floor

San Francisco, CA 94102

Telephone: 800.366.4782

Your privacy is important to us. ADA Pro is committed to respecting personal privacy and safeguarding individual record confidentiality.

Security

ADA Pro has developed policies and programs for the protection of customer information. Only authorized personnel are provided access to personally identifiable information.

Information Collection

ADA Pro may collect Website user information, We use the information you provide to secure your reservation and disclose your reservation information to Operators providing transportation services. At some point in the future, we may use the information we collect to occasionally notify you about important functionality changes to the Websites and special offers we think you’ll find valuable ADA Pro does not sell, trade, or rent your personal information to others.

If you do not want us to collect your information you have the option to opt out by emailing us at adaprovip@gmail.com

ADA Pro LLC

2115 Grant Ave #20

Redondo Beach, California 90278

Telephone: (310) 633 4731

Email: adaprovip@gmail.com

Compliance with the Law

ADA Pro complies with all applicable privacy laws and regulations. ADA Pro may be compelled to surrender personal user or customer information to United States or other legal authorities without express user consent if presented with a court subpoena or similar legal order, or as required or permitted by the laws, rules and regulations of any nation, state or other applicable jurisdiction. Also, in the event of a violation of the terms and conditions of use of this website or a violation of any restrictions on use of materials provided in or through this website, we may disclose personal user information to our affected parties or legal authorities.

Usage Agreement

By using this Website, you consent to the collection, use, and storage of your information by us in the manner described in this Privacy Policy and elsewhere on the Website. We reserve the right to make changes to this Privacy Policy from time to time. Please refer to the Terms of Use Policy for this website.

ADA Pro in compliance with federal regulations, we provide transportation with accessible vehicles to customers with disabilities, including those who use wheelchairs and those who are accompanied by service animals.

Please be mindful of the vehicle size while booking rides with a service animal.

We recommend making the reservation 24 hours in advance to verify availability, customers should specify when an accessible vehicle is required or if a service animal will be accompanying the customer.

More information is available at www.ada.gov

The U.S. Department of Justice provides information about the ADA through a toll-free ADA Information Line.

800-514-0301 (voice)

800-514-0383 (TTY)

For questions or concerns, please contact us emailing at adaprovip@gmail.com